Serious woman showing taboo, stop gesture, shaking finger in disapproval, disagree, forbidding something, standing over white background.
Treat all objections as complaints until isolated and validated as use the objection as are as on close, not a reason to delay or prevent the close.
Never talk while the buyer objects. Listen and do not interrupt. listen to duplicate. Nod your head. Acknowledge – I hear you; I understand and I agree with you.
Isolate: Is that your only objection? What else would keep you from moving forward? Do you have anything else you are concerned about?
Determine what the objection is about the product, price, you, a stall, valid, invalid, spoken or Unspoken.
Never take an objection personally.
Never handle more than one objection at a time.
Never make verbal solutions or offers.
Never abandon negotiations because of an objection.
Never disagree with the buyer.
Never believe objection will keep the buyer from buying.
Never let the objection get you down.
Never quit communicating with clients no matter what.
Never blame the customer or other conditions for the objection.
